1. Acceptance of Terms
By accessing or using FreightLanesAI (“the Service”, “Platform”, “we”, “us”, “our”), operated at freightlanesai.com, you agree to be legally bound by these Terms of Service (“Terms”). These Terms form a binding agreement between you and FreightLanesAI.
If you are accessing the Service on behalf of an organisation, company, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and all references to “you” include both you and that entity.
If you do not agree to these Terms in their entirety, you must not access or use the Service.
Nature of the Service: FreightLanesAI is a software-only platform. Subscriptions grant access to software-based intelligence tools and data. No physical goods are sold or delivered through the Service. No standalone human consulting, advisory, coaching, or support services form part of any subscription plan. All deliverables are generated by software and made available digitally through your account.
2. Eligibility, Accounts, and Prohibited Parties
You must be at least 18 years of age and have full legal capacity to enter into a binding agreement under the laws of your jurisdiction. If you are using the Service on behalf of a business or organisation, you must be authorised to act on its behalf.
You may not use the Service if: (a) you are located in, ordinarily resident in, or acting on behalf of an entity incorporated in any country or territory that is subject to comprehensive sanctions by the United Kingdom, the United States, the European Union, or the United Nations; or (b) you are listed on any governmental or international sanctions list, denied-party list, or export-control list. By using the Service, you represent and warrant that neither you nor any entity you represent falls within these restrictions.
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account, whether or not authorised by you. You must notify us immediately at support@freightlanesai.com if you become aware of any unauthorised access to or use of your account.
You may not share your account credentials with third parties, allow others to use the Service under your account, or register more than one individual account without our prior written consent. Team or enterprise access arrangements, if offered, will be governed by a separate agreement.
3. Authentication and Verification
You may register using an email address and password, or through a supported third-party sign-in provider such as Google or Microsoft. When using a third-party sign-in provider, you authorise us to receive and store the account information that provider makes available to us, subject to their own terms of service and privacy policies. We are not responsible for any changes to, limitations of, or discontinuation of third-party sign-in services.
Where email verification is required, certain features of the Service may be restricted until your email address has been confirmed. We reserve the right to suspend or terminate accounts associated with unverifiable, incorrect, or fraudulent email addresses.
You are responsible for keeping your authentication credentials up to date. We are not liable for any loss or damage resulting from your failure to maintain current and accurate account credentials.
4. Permitted Use
Subject to these Terms and your applicable subscription plan, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your own internal business purposes. Permitted uses include:
- Analysing freight lanes and market conditions using the intelligence tools provided by the Service
- Accessing disruption alerts, routing alternatives, and commercial exposure outputs for internal decision support
- Integrating the Service into your own internal workflows via the API, where your subscription plan permits
You must use the Service in compliance with all applicable laws, regulations, export controls, and these Terms. This licence does not include any right to sublicense, transfer, or extend access to the Service to third parties.
5. Prohibited Use
You must not, and must not permit or encourage others to:
- Scrape, crawl, mirror, cache, or systematically extract content or data from the Service by automated means, except through the official API as expressly permitted by your subscription plan
- Reverse-engineer, decompile, disassemble, or attempt to derive the source code, algorithms, models, or underlying logic of the Service
- Sell, resell, sublicense, rent, lease, transfer, or commercially redistribute outputs, data, or analysis from the Service to third parties without a separate written licensing agreement with us
- Use the Service or its outputs to build, train, or improve a competing product, service, or machine learning model without our prior written consent
- Use the Service in any manner that overloads, disrupts, damages, or impairs the infrastructure, performance, or availability of the Service or associated systems
- Circumvent, bypass, disable, or otherwise defeat any usage quotas, authentication controls, rate limits, or access restrictions
- Use the Service for any unlawful purpose, including to facilitate fraud, sanctions evasion, money laundering, or other illegal activities
- Transmit through the Service any sensitive personal data of third parties, confidential government or classified information, or material that infringes any third-party intellectual property or privacy right
- Use the Service to generate, publish, or distribute materially false or misleading freight intelligence reports, or to misrepresent Service outputs as real-time operational data or guaranteed market rates
- Impersonate any person or entity, or misrepresent your identity or affiliation when using the Service
6. API Access and API Keys
Where your subscription plan includes API access, we will issue you one or more API keys to authenticate programmatic requests to the Service. You are solely and exclusively responsible for the security, storage, and proper use of your API keys.
API keys must not be published publicly, committed to version-controlled repositories, embedded in client-side code, or disclosed to any unauthorised party. If you believe or suspect that your API key has been compromised or exposed, you must revoke it immediately through your account dashboard and generate a replacement.
API usage is subject to the rate limits and monthly quota caps associated with your plan. Attempts to circumvent API rate limits — including through credential rotation, multiple accounts, key sharing, or technical bypasses — are prohibited and constitute a material breach of these Terms.
We reserve the right to throttle, suspend, or permanently revoke API access at any time if we determine that usage patterns pose a risk to the Service, are inconsistent with these Terms, or materially exceed the expected usage profile for your plan tier. We are not liable for any losses or damages arising from such throttling or revocation.
Outputs obtained through API access are subject to the same informational disclaimers and limitations set out in Sections 10 and 11. Integration of Service outputs into your own applications or systems does not diminish or transfer these limitations.
7. Plans, Quotas, and Limits
The Service is available under different subscription tiers, each with defined monthly analysis quotas, API access levels, and feature entitlements. Current plan details are described on the Pricing page and are subject to change in accordance with Section 19.
Monthly usage quotas reset at the start of each billing cycle. Unused analyses do not accumulate, roll over to subsequent periods, or have any monetary refund value. If you exhaust your plan quota before the end of a billing cycle, you may be required to upgrade your plan or wait until the next billing cycle to resume full access.
We reserve the right to apply temporary fair-use restrictions or usage caps where we detect automated, bulk, or atypical usage patterns that may adversely affect service performance or availability for other users.
The Free plan is provided as a no-cost tier with a limited monthly quota. We reserve the right to modify the features, limits, or availability of the Free plan at any time with reasonable notice where practicable.
8. Billing and Subscriptions
Paid plans are billed on a recurring monthly or annual basis, as selected at the time of checkout. By subscribing, you authorise us or our payment processor to charge your nominated payment method at the start of each billing period for the applicable subscription fee.
All fees are stated exclusive of applicable taxes, duties, or levies. Where such charges apply, they will be disclosed during checkout and added to the subscription fee.
Payment processing is handled by our third-party billing provider. By providing payment details, you agree to that provider's terms and privacy policy in addition to these Terms.
You may cancel your subscription at any time through your account dashboard. Cancellation takes effect at the end of the then-current billing period. Your access to paid features will continue until that date, after which your account will revert to the Free plan.
Refunds are governed by our Refund Policy. Subscription fees are generally non-refundable except as expressly described therein.
If a payment fails or is declined, we reserve the right to suspend or restrict your access to paid features until the outstanding balance is settled. Repeated payment failures may result in account downgrade or termination at our discretion.
We reserve the right to modify subscription fees for future billing periods. Where a price change affects your current subscription, we will provide advance notice. Your continued use of a paid plan following a notified price change constitutes acceptance of the new fee.
9. Third-Party Providers and Data Sources
The Service aggregates and processes intelligence from a broad range of third-party data sources including, but not limited to: public maritime and aviation tracking feeds, vessel AIS position data, port congestion advisories, fuel and bunker benchmark services, news and market commentary RSS feeds, official government trade and transport notices, and other publicly available freight market information. The composition and availability of these sources may change at any time without notice.
We do not control, independently verify, or guarantee the accuracy, completeness, timeliness, or reliability of any data sourced from third parties. Third-party data may be delayed, incomplete, inaccurate, unavailable, or subject to coverage gaps inherent to the underlying source. The inclusion of any third-party data in the Service does not constitute an endorsement of that source or a warranty as to its quality.
Your use of the Service does not grant you any licence or rights in or to the underlying third-party data beyond what is expressly permitted by these Terms. You remain independently responsible for complying with any applicable third-party terms, licences, or restrictions that may apply to your specific use of data accessed through the Service.
The Service may include links or references to external websites, services, or resources operated by third parties. We have no control over those resources, and we are not responsible for their content, accuracy, availability, or privacy practices.
10. Informational Purpose Only — No Professional Advice, No Transactions
The Service is a decision-support intelligence tool. All outputs, analyses, intelligence reports, route recommendations, disruption alerts, market commentary, commercial exposure scores, and any other content produced by or through the Service are provided for informational and internal decision-support purposes only.
The Service does not constitute, and must not be interpreted as providing, any of the following:
- Professional logistics, routing, or operational advice
- Legal, customs, regulatory, or compliance advice of any kind
- Insurance advice, risk assessment, or underwriting evaluation
- Financial, investment, commodity trading, or hedging advice
- A freight rate quotation, price guarantee, or binding commercial offer
- A confirmed booking, reservation, shipment instruction, or transport contract
- An endorsement of any particular carrier, route, or service provider
The Service does not facilitate, arrange, confirm, or execute any freight booking, shipment, or transport transaction. Any decision to book freight, select a carrier, commit to a shipping route, or enter into a commercial arrangement remains entirely your own and is not a function of this Service.
You remain solely and fully responsible for all operational, commercial, customs, insurance, legal, and regulatory decisions you make in connection with your freight activities, whether or not those decisions were informed by Service outputs. You should independently verify all critical information obtained through the Service before acting on it, particularly where the consequences of error are material.
11. AI, Data, and Market Pulse Disclaimer
The Service uses artificial intelligence models, machine learning techniques, heuristic scoring, and multi-source data aggregation to generate analysis, route recommendations, and intelligence outputs. These outputs are directional and probabilistic in nature. They are not deterministic, and they may contain errors, omissions, outdated information, or assessments that do not accurately reflect real-world conditions at the time of your query.
Without limiting the foregoing, the Service does not guarantee:
- The accuracy, completeness, or timeliness of any lane status, congestion assessment, disruption report, route recommendation, or market commentary
- The availability, operability, or safety of any shipping route, port, terminal, airline service, or other transport facility
- The accuracy of any fuel surcharge estimate, bunker price forecast, or commercial exposure score
- That disruptions, closures, sanctions, or restrictions reported by the Service accurately reflect current real-world conditions
- That AI-generated outputs correctly account for all relevant factors including local conditions, recent events, or market developments not yet captured by the data sources
- That any analysis output will be consistent across successive queries, given the probabilistic and data-dependent nature of the underlying models
Freight Market Pulse and News Feeds: The Service may include a “Freight Market Pulse” or similar section that aggregates and displays freight-relevant news headlines, disruption alerts, and market commentary sourced from third-party RSS feeds, news aggregators, advisory services, and publicly available sources. This content is aggregated automatically and is not editorially reviewed, verified, or endorsed by us. Headlines and alerts may be incomplete, out of context, delayed, or inaccurate. This content is provided as a general awareness tool only and must not be used as the sole basis for any commercial, operational, insurance, or compliance decision.
You expressly acknowledge that AI-generated outputs and aggregated market data may not account for all commercially or operationally relevant factors, and that live, near-live, and RSS-sourced data may carry coverage gaps, data latency, or quality limitations inherent to the source.
12. No Warranty
The Service is provided on an “as is” and “as available” basis, without warranty of any kind, express or implied. To the fullest extent permitted by applicable law, we disclaim all warranties, including but not limited to:
- Implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement
- Any warranty that the Service will be uninterrupted, timely, error-free, secure, or free from harmful code or components
- Any warranty as to the accuracy, reliability, completeness, or timeliness of any output, analysis, data, or content made available through the Service
- Any warranty that the Service will meet your specific business requirements or produce any particular commercial outcome
- Any warranty that any particular feature, data source, or functionality will remain available
We make no representation that the Service is appropriate for use in any particular jurisdiction or for any particular regulatory or compliance purpose.
13. Limitation of Liability
To the fullest extent permitted by applicable law, FreightLanesAI and its affiliates, officers, directors, employees, agents, and licensors shall have no liability to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, regardless of the theory of liability and whether or not we have been advised of the possibility of such damages, including but not limited to:
- Loss of revenue, profit, contracts, goodwill, or anticipated savings
- Loss arising from reliance on Service outputs, analysis, or intelligence for commercial, operational, routing, insurance, or customs decisions
- Loss arising from data errors, coverage gaps, stale data, model inaccuracies, or third-party source failures
- Loss arising from service interruption, suspension, throttling, or discontinuation
- Loss of data or failure to store, transmit, or back up data
- The cost of procuring substitute services, data, or analysis
- Losses sustained by any third party to whom you have transmitted, shared, or re-presented Service outputs
Our total aggregate liability to you for all claims arising from or related to these Terms or the Service — whether in contract, tort (including negligence), statute, or otherwise — shall not exceed the greater of: (a) the total subscription fees you actually paid to us in the twelve (12) calendar months immediately preceding the event giving rise to the claim, or (b) USD 100.
The limitations in this Section apply to the maximum extent permitted by applicable law. Some jurisdictions do not permit the exclusion or limitation of certain types of liability; in those jurisdictions our liability is limited to the minimum extent permitted by law. Nothing in these Terms limits liability for fraud, wilful misconduct, or any other liability that cannot be lawfully excluded.
14. Indemnification
You agree to defend, indemnify, and hold harmless FreightLanesAI and its affiliates, officers, directors, employees, contractors, and agents from and against any and all claims, demands, liabilities, losses, damages, costs, and expenses (including reasonable legal fees and court costs) arising out of or in connection with:
- Your use or misuse of the Service, including any use of API outputs in products or services you develop
- Your violation of any provision of these Terms
- Your violation of any applicable law, regulation, export control, or sanctions requirement
- Any claim by a third party arising from your reliance on, redistribution of, or misrepresentation of Service outputs
- Any breach of a third party's intellectual property, privacy, or other proprietary right in connection with your use of the Service
We reserve the right to assume the exclusive defence of any claim for which we are entitled to indemnification, at your expense. You may not settle any such claim without our prior written consent.
15. Account Suspension and Termination
We reserve the right to suspend, restrict, or terminate your account at any time, with or without prior notice, if we determine in our sole and reasonable discretion that:
- You have materially breached these Terms
- Your usage poses a security, integrity, or performance risk to the Service or other users
- You have engaged in fraudulent, abusive, or harmful conduct
- Your account has been inactive for an extended period (typically twelve months or more)
- Applicable law, court order, or regulatory directive requires us to take such action
- We reasonably suspect your account is being used for sanctioned or illegal purposes
Upon termination or expiry of your account, your licence to access the Service terminates immediately, and you must cease all use of the Service and any outputs obtained from it.
Following termination, we are under no obligation to retain your account data, query history, or generated outputs. Where we retain data, we will do so subject to our Privacy Policy. We will take reasonable steps to delete or anonymise your personal information in accordance with that policy, subject to any legal retention obligations.
You may terminate your account at any time through your account settings. Termination by you does not entitle you to any refund except as described in the Refund Policy.
16. Intellectual Property
All content, design elements, software, AI models, algorithms, scoring methodologies, trademarks, trade dress, service marks, and materials forming part of or made available through the Service are the exclusive property of FreightLanesAI or its licensors, and are protected by applicable intellectual property, trade secret, and other proprietary laws. Nothing in these Terms transfers any intellectual property right to you.
Your right to use the Service is limited to the revocable licence granted in Section 4. Any unauthorised use of our intellectual property constitutes a material breach of these Terms.
You retain ownership of any data you directly submit to the Service (such as origin and destination inputs for analysis). By submitting such data, you grant us a limited, non-exclusive, royalty-free licence to process it solely for the purpose of generating the requested analysis output and operating the Service for your account. We do not use individually identifiable query data to build competing intelligence products or to disclose your commercial freight strategies to third parties.
17. Feedback
If you voluntarily provide suggestions, feature ideas, product improvement notes, bug reports, or other feedback relating to the Service (“Feedback”), you grant us a perpetual, irrevocable, royalty-free, worldwide, sublicensable licence to use, incorporate, modify, and build upon that Feedback in any manner and without any obligation to compensate or credit you. We are under no obligation to act on, implement, or respond to any Feedback provided.
18. Force Majeure
We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including but not limited to: acts of God or nature; war, armed conflict, terrorism, or civil unrest; government actions, sanctions, embargoes, or regulatory restrictions; epidemics or pandemics; failure or disruption of internet infrastructure, telecommunications networks, or third-party cloud services; power failures; industrial disputes not involving our own workforce; or the unavailability or failure of third-party data sources, APIs, or service providers on which the Service depends.
In any such event, our obligations under these Terms are suspended for the duration of the force majeure event to the extent affected. We will take reasonable steps to notify users of any material service disruption caused by a force majeure event where practicable.
19. Changes to the Service
We reserve the right to modify, enhance, limit, suspend, or discontinue any feature, functionality, data source, or part of the Service at any time, with or without notice. This includes the right to change data sources used to generate intelligence outputs, alter AI models and scoring methodologies, add or remove plan features, and introduce or retire product capabilities.
We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service or any part of it.
20. Changes to These Terms
We may update or revise these Terms at any time. When we do, we will update the “Last updated” date at the top of this page. For changes that materially affect your rights or obligations, we will provide advance notice by email or by displaying a prominent notice within the Service. Your continued use of the Service after the effective date of any revised Terms constitutes your acceptance of those Terms.
If you do not agree to updated Terms, you must stop using the Service and may close your account. Closing your account does not entitle you to a refund except as described in the Refund Policy.
21. General Provisions
Severability: If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms shall continue in full force and effect.
Entire Agreement: These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and FreightLanesAI regarding your use of the Service, and supersede all prior agreements, understandings, representations, and communications — whether written or oral — relating to the same subject matter.
No Waiver: Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. No waiver of any breach shall be deemed a waiver of any subsequent breach.
Assignment: You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of our assets, without restriction.
No Third-Party Beneficiaries: These Terms are between you and FreightLanesAI only. No third party shall have any right to enforce or rely on these Terms.
Headings: Section headings are provided for convenience only and do not affect the interpretation of these Terms.
22. Governing Law and Dispute Resolution
These Terms are governed by and shall be construed in accordance with the laws of the jurisdiction in which FreightLanesAI is registered and operated, without regard to its conflict-of-law rules. Disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.
Before initiating any formal legal proceedings, you agree to first contact us in good faith at support@freightlanesai.com and allow us a reasonable period of not less than thirty (30) days to attempt to resolve the dispute informally.
Where permitted by applicable law, you waive the right to participate in any class action, collective proceeding, or representative action against FreightLanesAI in connection with these Terms or the Service.
Nothing in these Terms limits any rights you may have under mandatory consumer protection or data protection laws applicable in your jurisdiction.
23. Contact
If you have questions about these Terms, please contact us at:
FreightLanesAI
support@freightlanesai.com
freightlanesai.com