1. Overview
FreightLanesAI operates as a subscription-based SaaS product. This Refund Policy describes the circumstances under which fees may or may not be refunded. By subscribing to a paid plan, you acknowledge and accept the terms set out in this policy.
Our general position is that subscription fees are non-refundable, because you receive immediate and full access to the platform and its capabilities upon payment processing. However, we address specific scenarios below and maintain a reasonable and good-faith approach to genuine billing disputes.
2. Subscription Fees Are Non-Refundable
All subscription fees are charged in advance for the selected billing period (monthly or annual). Once a billing period has commenced and payment has been processed, subscription fees for that period are non-refundable.
This applies in all standard cases, including but not limited to:
- You decide you no longer wish to use the Service after subscribing
- You underuse or do not use your monthly analysis quota
- You were unaware of plan limitations or feature scope at the time of purchase — we encourage you to review the Pricing page and Terms of Service before subscribing
- You experienced output quality limitations due to third-party data source availability or AI model characteristics
- You encountered outputs that did not meet your expectations, given that the Service is an AI-powered, probabilistic intelligence tool — see our AI and Data Disclaimer
- You subscribe at a given price and that price subsequently changes for future billing periods
Unused analyses within a billing period do not carry over to the next period, have no monetary refund value, and are not reimbursable under any circumstance.
3. Free Plan
The Free plan is provided at no cost and involves no payment. As no charge is made, there is nothing to refund in connection with the Free plan. Use of the Free plan is governed by the Terms of Service and may be modified or discontinued at any time in accordance with those Terms.
4. Cancellation
You may cancel your subscription at any time directly from your account dashboard. Cancellation takes effect at the end of the then-current billing period. You will retain full access to your paid plan features until that date, after which your account will automatically revert to the Free plan.
Cancellation does not generate a refund for any remaining days in the current billing period. If you cancel midway through a monthly or annual term, you will continue to have access until the period ends. No partial-period refunds are issued on cancellation.
To avoid being charged for the next billing cycle, you must cancel your subscription before your renewal date. Cancellations processed after a renewal charge has been issued do not entitle you to a refund of that charge, subject to the grace period described in Section 6.
5. Plan Changes
Upgrades
When you upgrade to a higher-tier plan during an active billing period, any pro-ration or immediate charge will be calculated and applied according to our payment processor's billing rules. Your upgraded plan quota and features will be available immediately or at the start of the next billing cycle, depending on the platform configuration at the time. No refund is issued for unused portions of a lower-tier plan upon upgrade.
Downgrades
When you downgrade to a lower-tier plan, the change takes effect at the start of your next billing period. You are not entitled to a refund for any difference in subscription cost between your current and lower-tier plan for the remaining days of the current period.
Annual Plans
Annual subscriptions are billed in full at the start of the annual term and are non-refundable for the duration of that term, including if you subsequently request a downgrade or cancellation before the term expires. We recommend confirming that the Service meets your operational requirements on a monthly plan before committing to an annual subscription.
6. Early Cancellation Grace Period
As a goodwill measure, we may consider a refund request for a newly initiated subscription if all of the following conditions are met:
- You contact us at support@freightlanesai.com within 48 hours of the initial subscription charge being processed
- You have not made significant use of the Service during that period (typically, this means fewer than five analysis queries have been run)
- You explain the reason for requesting cancellation
Grace-period refunds are granted at our sole discretion and do not constitute a contractual right. This provision applies only to the initial subscription charge and does not apply to renewal charges, annual plan purchases, or plan upgrades.
7. Duplicate or Erroneous Charges
If you believe you have been charged in error — for example, you were billed twice for the same period, charged an incorrect amount, or charged after a cancellation was confirmed — please contact us promptly at support@freightlanesai.com.
We take billing accuracy seriously. Confirmed duplicate charges or verifiable processing errors will be investigated and, where substantiated, refunded in full. Please include your account email address and relevant payment reference details when reporting a suspected billing error so we can investigate promptly.
8. Exceptional Circumstances
We recognise that genuinely exceptional situations may arise. At our sole discretion, we may consider a partial or full refund in limited circumstances such as:
- Substantial and extended unavailability of the Service caused entirely by issues within our control, which materially prevented your use of the platform for a significant and documented portion of your billing period
- A demonstrable billing or system error directly and solely attributable to a technical fault on our part
- Other circumstances that we determine, acting in good faith and at our sole discretion, to warrant an exception
Exceptional refunds are granted purely at our discretion and do not constitute a general or enforceable right, nor do they create a precedent for future requests. We are not obligated to grant any refund outside the specific circumstances described in this policy.
9. Chargebacks and Payment Disputes
If you initiate a chargeback or payment dispute directly with your bank or card issuer without first contacting us in good faith, we reserve the right to:
- Immediately suspend or terminate your account pending resolution of the dispute
- Dispute the chargeback and provide evidence of your subscription and usage to the relevant payment provider
- Permanently ban your account from future use of the Service if the chargeback is found to be fraudulent or without merit
We strongly encourage you to contact us at support@freightlanesai.com before initiating any payment dispute. Most billing issues can be resolved directly and more quickly through communication with us.
10. Misuse and Policy Violations
If your account is suspended or terminated due to a violation of the Terms of Service — including prohibited use, API abuse, fraudulent conduct, sanctions violations, or any other material breach — you are not entitled to any refund of fees already paid. We reserve the right to pursue all additional remedies available under applicable law in connection with such violations.
11. Processing Fees
Where a refund is approved and processed, it will be returned to your original payment method. Please be aware that payment processing fees charged by our billing provider or your card issuer may not be recoverable. In such cases, the refunded amount may be the subscription fee less any non-recoverable processing charges. We will communicate this to you prior to processing any approved refund.
12. How to Request a Refund Review
To submit a refund request for any reason covered in this policy, please contact us at support@freightlanesai.com and include the following:
- The email address associated with your account
- The date and approximate amount of the charge in question
- A brief, clear description of the reason for your request and the circumstances
We aim to respond to all refund-related enquiries within five (5) business days. Approved refunds are issued to your original payment method. Processing times are determined by your card issuer or payment provider and are typically 5–10 business days after we initiate the refund.
13. Changes to This Policy
We may update this Refund Policy from time to time. Updates will be reflected on this page with a revised “Last updated” date. Your continued use of the Service after any update constitutes acceptance of the revised policy. For material changes that affect your subscription rights, we will provide advance notice by email where reasonably practicable.